FAQs

Always there for you
Those are the most frequently asked questions

Who is Nuvoo?

NuVoo offers a Cloud Mining, Dedicated Miner and Colocation Miner service that are simple and secure ways to participate in a thriving industry, without having to know the technology. We offer hosted cryptocurrency extraction services and a variety of mining-related solutions for those interested regardless of their ambitions. The combination of algorithm management, our mining infrastructure and our proprietary mining management software position us among the leaders of this young industry.

Our team of mining experts has extensive knowledge of the cryptocurrency industry and specializes in the construction and development of efficient and reliable industrial mining facilities.

Which mining pools is Nuvoo using?

We do not publish a list of the pools we use. Our main criteria for identifying a good pool are: reliability, pricing structure and rejection rate.

Our internal policy is: “to be a good crypto-citizen”. This means that we will use at least two different groups (in some cases we use up to four) for each corner. This is to preserve the decentralized nature of cryptographic networks! If we realize that a pool is getting closer to 50%, we will move away from it and use a backup instead.

Which coins can I mine and with which algorithms?

You can extract Bitcoin and various altcoins directly or through our “advanced control desk”. In September 2017, we provided the following coins by algorithm: we offer new coins to this list. By default, all algorithms are assigned to BTC for all algorithms and, therefore, you will receive your payments in BTC. For example, you will get a payment in BTC while extracting with an algorithm X11! This is possible by extracting the most profitable X11 altcoins that are automatically exchanged for BTC by our algorithmic system. It is a very cost effective way to extract different coins. We call it “extract BTC in an intelligent way”. The same technique is also used to extract LTC with a SHA256 contract, etc.

What is the maintenance fees

The maintenance fees covers all costs related to mining including :

  • electricity cost
  • cooling
  • maintenance work
  • hosting services

It currently applies to SHA256 contracts, and it is calculated per GH/s and automatically deducted on a daily basis. You will find the current maintenance fee details in the contract. Those fees have a direct impact on your income.

How does a multicryptocurrency mining contract work?

Mining on a “normal” pool means that the miner will exactly mine that one coin (and nothing else).
A multicurrency on the other hand will switch between different coins, depending on their profitability. In practice the algorithm will check the coin difficulty and the market prices to determine the most profitable coin. Then all miners are redirected accordingly.
Furthermore, our platform uses an advanced trading engines that allows to trade the mined coins efficiently to any target currency (like Bitcoin). There is a lot of work and brain capacity going into the algorithmic trading engine to make it the best of its class. So you can sit back and relax, we take care of everything!

What are the payment options?

We currently accept the following payment methods:

  • credit card (Visa / Mastercard) – Minimum USD 100 Maximum USD 1000.
  • cryptocurrencies: Bitcoin
  • Bank wire transfer for all transaction of $1001+

NOTE: In some rare cases, some issuing banks may charge additional fees from customers who purchase Bitcoin or Cloud Mining services via Credit Card.

What does an open / closed contract mean?

The specific duration of a contract of indefinite duration is variable and determined by three factors: the difficulty of the exploitation, Bitcoin exchange rates against USD and maintenance costs (which includes all the costs of electricity, cooling, development and maintenance).

We can not control the first two factors that are unpredictable, but we always deploy the latest mining technology, and do our best to keep them running at their peak for you. In the event that a contract becomes unprofitable (ie, the payment can not cover maintenance costs), the resulting daily payment will be zero. After that, the contract will continue for 60 days. This means that we will take care of maintenance costs in the hope that your contract becomes profitable again. This can occur if the mining network difficulty decreases and / or the Bitcoin price increases. If the contract does not return to profitability during this period, it will be terminated because the extraction machines consume resources (electricity, air conditioning, accommodation, maintenance, etc.) that can not be paid with their generated payments. You will receive a notification if your contract is affected.

How can I contact you if I have other questions?

Customer service is our highest priority! We know how important it is for a potential investor to find answers to their questions. Making decisions is not only about having the good feeling, but also about understanding the business concept in detail. Therefore, please contact us any time at [email protected] if you need any help. We are looking forward to hearing from you.

Does Nuvoo provide a wallet for its clients?

We do not yet offer a wallet service, but you can find many wallets available online. There are many different types of wallets and we think its a personal choice for our clients. Go to MY ACCOUNT / SETTINGS / WALLETS to link your account with your own wallet.

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